The reason we do what we do.
Client stories.

At Alice + Albert, our aim is to build long-term relationships with all of our clients.

Our Personal Concierge service is designed to become intuitive to your needs and the way you like things to be done, becoming a seamless part of your life, running in the background and here whenever you need us.

Our clients are the reason why we love what we do.

Alice + Albert strives to make a real difference to how you live your life, but don’t just take our word for it…..

Leigh + Lewis
Their story.

Clients: Leigh, Lewis + Max

Services provided: Personal Concierge services – Various projects

A bit about them:

  • Busy parents to Max (with another baby on the way)
  • Lewis works full time in innovation, studies and travels often for work, nationally and internationally.
  • Leigh works part-time in a busy senior HR role in the city whilst also taking care of Max.

What’s important to them:

  • Family
  • Spending quality time together
  • Getting outdoors, camping, family trips
  • Their professions

How A+A help:

  • Unpacking storage boxes and creating useable spaces in their home
  • Home de-cluttering and organisation
  • Quote sourcing + presentation

Results:

Lewis – “The results speak for themselves… by using Alice + Albert we have achieved some of those projects that we haven’t done for a long time… I get to come home and see the smile on Leigh’s face when she talks about all the things that have been done… It enables us to spend time on the weekend doing the things we love doing as a family.”

Leigh – “From the start of using Alice + Albert, instantly I’ve seen the benefits… I have got all those things off my list that have been hanging over me for a year… Any time I hear anyone say they don’t know how to get organised I tell them to get Alice + Albert, they’ll help you with everything.”

Ashley + Sarah
Their story.

Clients: Ashley, Sarah + Alfie

Service provided: Personal Concierge services – Home Butler service + Day to Day errands

A bit about them:

  • Busy professionals and parents to Alfie (a fox terrier x chihuahua)
  • Sarah works full time in a senior role at Suncorp all whilst completing her MBA and helping Ashley with the family business on weekends
  • Ashley works 6 days a week running his own business Diamondport, Google’s highest reviewed boutique engagement ring, wedding ring and diamond specialist in Brisbane.

What’s important to them:

  • Family + friends
  • Spending quality time together
  • Career + building the family business of Diamondport
  • Cycling, running, triathlons + keeping healthy
  • Trips away with Alfie, camping

How A+A help:

  • Weekly Home Butler service which includes things like grocery shopping + put away, dry cleaning pick-up + drop off, folding + hanging washing, home tidying, Alfie walking
  • Support with day to day errands as they arise such as client gift sourcing, shopping, quote sourcing, travel packing, holiday planning etc
  • Cleaner sourcing + coordination
  • Home organisation services
  • Event coordination

Results:

Sarah – “Whenever I come home and I know that Alice + Albert has been, both of us just smile… Alfie’s happy, the house is organised, we’ve got groceries in the fridge, we’ve got our dry cleaning back, Ash’s shirts are ironed… It takes a lot of stress out of our lives, just of the day to day runnings… Whenever Lou’s been around… it’s just a real relief.”

Ashley – “I work Saturdays so I only get Sunday off and the last thing I want to do on a Sunday is organise my life… I don’t want to do anything but hang out with Sarah and go and do something cool.”

Here's what some of our other wonderful clients have to say:

Such an amazing business! Thank you Louisa for your ongoing help with keeping us organised.

Ashley P.

Services: Personal Concierge + Home Butler

I came home and felt such warmth and comfort from all the love you gave to our apartment. Every time I open a cupboard I feel it all over again. I am so appreciative – thank you!

Georgia P-S.

Services: Personal Concierge + Home Butler

Thanks Lou for all your services over the last 12 months – invaluable!!

Pauline F.

Services: Personal Concierge

I couldn’t recommend Alice + Albert enough! Having just moved to Sydney from London I had a few very last minute weeks to organise my wedding and Lou helped me to sort various tasks with real efficiency and finesse. It’s a hugely flexible and useful service which I will certainly use – as much as I possibly can – going forward.

Jo M.

Services: Personal Concierge

I think Alice + Albert and the service they provide is a breath of fresh air for this busy modern age.

Chris P.

Services: Business Services

Alice+Albert has some wonderful ideas for everyday living. I had the pleasure of getting some great tips for healthy family meal ideas. Lou worked out some creative options that were easy and saves me a lot of time. Thank you Lou!

Amritha Z.

Services: Personal Concierge

Alice+Albert did an amazing job! Lou was able to listen to my requirements and transformed a concrete slab into a beautifully styled and comfortable outdoor area, that exceeded my expectations. Alice+Albert are accommodation, professional and provide a high level of communication and customer service and I will definitely be using their services again. Thank you!

Alicia P.

Services: Personal Concierge

Thank you Lou for getting me started and motivated to get organised. You are always so ready with ideas and I don’t feel silly telling you about the things I need help with. I can’t wait to hear your ideas for the other items on my list. I’d be very happy to recommend your services to others.

Robyn C.

Services: Personal Concierge + Professional Concierge

As the creator of Breast Wishes Ball, I had all the big ideas but no plan on how to put a large event together. Lou has created a detailed plan of action, complete with deadlines. This will ensure that the days leading up to and the night will run as smoothly as possible. One thing I have planned though, is to turn up without a care in the world and enjoy the event. I’m confident that Lou will make this happen for me. So grateful to have been introduced to this amazing service!

Jo M.

Services: Personal Concierge

Feeling so relieved, supported and on the right track this morning after just one session with Lou from Alice+Albert yesterday! Thanks Lou.

Eve W.

Services: Professional Concierge

You have been an incredible help to my business. Your services have been paramount in creating a great first impression with my professional LinkedIn clients. I always heard back from you promptly and delivered above expectations. Super happy!

Sherstin L.

Services: Business Services

Louisa is fabulous. She keeps our busy lives running smoothly and just knows what needs to be done.  I can’t recommend Louisa highly enough.

Sarah P.

Services: Personal Concierge + Home Butler

Alice + Albert have provided exceptional service. They have been fantastic. Lou organised an impromptu service for a cleaner and had them at my door in a few hours. Lou was extremely efficient. If you are short on time, I highly recommend Alice + Albert.

Ashley C.

Services: Personal Concierge

I have had the pleasure of working with Alice + Albert twice now, to help me organise “things” in my life. Lou is amazing to work with, simply put, she “just gets it”, and took the hassle out of crossing all the things off my list for me, that i didn’t have the capacity to manage myself. Absolutely recommend the services of Alice + Albert to anyone!! They are the help, you don’t even know you need

Kristie S.

Services: Personal Concierge + Professional Concierge

Louisa reviewed and updated my CV as well as created a new Cover Letter for a recent application. Louisa also updated my LinkedIn profile which had not been used for quite some time. Fantastic service given, considering a very tight deadline (less than 24Hrs!) and the amount of work involved. Louisa went beyond what I expected with her professional “can do” positive attitude. Thank you so much, I will be back and will tell all my friends.

Helen B.

Services: Professional Concierge