Here are some of the most frequently asked questions by our clients. Hopefully you find your answer here but if not send us your query via our contact page and we’ll get back to you.
Well, pretty much anything, as long as it’s ethical and of course legal (we’ll let you know politely if you cross the line)! Check out some examples of tasks that we can take off your list on our Service List page. However it doesn’t stop there, if you don’t see what you need, just Contact Us and let us know. No matter how big, small, weird, boring, crazy, left field…try us, we love a challenge!
Great question, we try to keep the process super simple:
We have a system that allows us to track time against your tasks, this means that we can send you a summary of what has been completed and how much time you have left.
We will provide you a regular report of activity which includes a summary of tasks we have completed, and how much time you have remaining on your purchased package of hours. We will also alert you when you are down to your last purchased hour, ensuring you never run out of time when you need it most. All of our packaged hours remain valid for use within 6 months of purchase.
We will always ask if you have a budget that we should stick to, however all items are purchased at the standard market rate unless we find a better offer or have an agreement with one of our suppliers that means you receive a better deal. You will always receive an itemised receipt of purchases and should we not be able to meet your allocated budget we will always let you know of the options available before we make any further purchases on your behalf.
We have an ever-growing network of tried, tested, referenced and compliance assessed third party service providers that we partner with. We pride ourselves on quality of service and therefore expect the same from the people we work with. We will sometimes ask you for feedback on services you receive to ensure this level is maintained. If you are ever unhappy with a service please let us know immediately and we will manage accordingly.
If you have an awesome provider in your life, that you simply couldn’t live without then please share their details with us as client referrals are worth their weight in gold! We will try our best to accommodate preferred providers when requested however this may not always be possible due to process and time constraints.
Any items for dry cleaning/alteration/mending etc should be left out for your A+A Butler to pick up on your day of service, along with any special instructions if required. These will be taken to one of service providers at the end of your home service and will be delivered and put away the following week when we return to your home. If you require same week delivery this can be arranged but will be at an additional cost, just let your A+A Butler know.
We want you to come home to a tidy, calm, relaxing atmosphere so whenever we visit your home, we will spend one hour doing as much of the following as possible:
You may request additional items at any point however please note this will be additional time on top of the scheduled hour and preferably requested in advance to guarantee tasks can be completed in the required timeframe.
We’ll be there when you simply can’t be. Due to the consistency of timing of our service each week, you can arrange for a service to be carried out at your home whilst we are there. You won’t need to wait around and waste your time again and there’s certainly no need for you to take annual leave for anything other than actual holidays! Just let us know who you have coming, when and we’ll work in with whatever is required. You can even let us know what needs to be done and we can direct/monitor them accordingly and provide you with an update.
Even better, have an A+A Personal Concierge organise these services on your behalf meaning you don’t have to do a thing, we’ll take care of it from start to finish and keep you updated along the way.
Yes, the Alice + Albert Personal Concierge that you initially met at your home, will be the same person to provide your service and visit your home. You will get a reminder notification of when they are coming, and once your service has been completed. Should your Personal Concierge be unavailable for any reason we will let you know in advance of your service so that other arrangements can be made.
We understand life is full of change which is why we have made our hour packages valid for 6 months so you can use the time when it suits you. Should you wish to cancel please contact us to discuss.
To enable us to gain the valued title of “your back-up best friend”, your trust is our absolute number one. We are very strict on compliance at Alice + Albert, not only to protect our clients but to protect our reputation and ensure that we remain your go-to team. Everyone who works at Alice + Albert goes through a process that includes thorough reference checking and police screening, with reports available on request (you can see Lou’s in her profile on our home page!).
During your consultation, you will be taken through our key holding process before you handover a spare set of keys. All keys are numbered, then held in a safety deposit box at our office and are kept completely separate to your personal details.
Whilst at your home, our Butlers will run through a detailed set of questions about your home so that you can advise of any safety requirements such as alarms, pets etc.
Yes, Alice + Albert is fully covered by insurance provided by CGU. Certificates of insurance are available on request.
Please tell us straight away and we’ll do everything we can to rectify the situation! We love feedback, even when it’s ugly and will ask you for your thoughts regularly to check-in on how we’re doing. Whilst we are also human and therefore not always perfect, your satisfaction is our top priority and we do everything we can to ensure we are delivering above and beyond your expectations.
Sunday 14th May is a day to celebrate the women in our lives who support and love us all.
Give the ultimate gift of time on Mothers day and as a special offer we’ll add an extra hour to your gift voucher purchase.
Offer valid to 14/05/2017.